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Busisiwe M

1 reviews | Active since Jan 2024

08 Nov 2024, 12:35

Truworths birch acres mall

It hasn't been a week since I wrote a review here about the cellphone I bought at Truworths Birch Acres and had to return it because it was faulty and not charging. The phone was dispatched to Mtn and now they are saying it's not charging due to liquid damage /corrosion and they can't fix it because it's something not covered by the warranty. I'm expected to pay for the repairs which is R800 something plus I'm still paying for the phone which I took on a account.

How is this fair? I was also told to pay a courier fee? Someone please help me because I'm sick and tired of Truworths I just want my refund back they must keep they're faulty phone!!! This is a phone I bought on the 15th of October. I am going to escalate this to Ombudsman. I'm sick and tired

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Busisiwe M's update08 Nov 2024, 21:04
Reviewer Update
The store is refusing to give me my refund because I don't want the phone anymore. Right now you guys want your installment but I don't have a cell phone so how come I should pay for something that's not working? When I took the phone to the store it was working fine and not charging now the repair center it's due to liquid damage when I ask if they suspect it fell in water they said no it's due to corrosion!

How is that my fault? I don't want the phone, please I want my refund. Now my account will be in areas and I will be blacklisted. This is unacceptable.