Truworths bad customer service

On the 30th of December 2019 I paid my Truworths account via EFT and then on the 3rd a consultant called me asking me when will I pay my account and I told him that I have paid via EFT, this Monday 6 January 2020 I called Truworths head office to find out if the funds reflect and I was told that it doesn't reflect I should take my ID and bank statement to any Truworths store to rectify this, I wouldn't have paid via EFT If I wanted to go to the store I was avoiding long queues. I have a confirmation letter from standard bank that the payment was successful.