1 reviews | Active since Oct 2018
Truworths Bad Customer Service
I took my son’s phone in for repairs at truworths Mall of Africa because it was still under warranty,that was 2 months ago. I was told it’ll take 3 weeks,after 4 weeks I started making follow up and I was taken from pillar to post,I’m the one who was tracing the whereabouts of the phone between repair center,MTN & Sumsung until I got it. I was then told that it’s not a factory fault and I’ll have to cover the cost for repairs. I rejected the quote because it was higher than the phone price, I requested phone back and it’s now 3 weeks they telling me different stories. I already lodged a complaint with their HQ and believe me they’re so useless they never even phoned me back,I’m the one always calling or going to the store. Where can I report them or how would you advise me? Is there no ombudsman maybe?
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
We were informed that your cell phone was indeed sent to MTN, and then subsequently to Samsung, for an assessment. Due to the backlog being experienced at the MTN Repairs Centre, the store was not duly provided with feedback from them.
We can however confirm that you have been informed regarding the outcome to your query, and that you regrettably opted not to have the cellphone repaired by MTN.
Following telephonic communication with you, we confirm that you were also advised as to when the handset will be received at the store.
We apologise for the delay and for any inconvenience caused as a result of this matter. We further hope that you will be able to accept our stance in this regard. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to: ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised, and contacted the relevant store mentioned in your post.
We were informed that your cell phone was indeed sent to MTN, and then subsequently to Samsung, for an assessment. Due to the backlog being experienced at the MTN Repairs Centre, the store was not duly provided with feedback from them.
We can however confirm that you have been informed regarding the outcome to your query, and that you regrettably opted not to have the cellphone repaired by MTN.
Following telephonic communication with you, we confirm that you were also advised as to when the handset will be received at the store.
We apologise for the delay and for any inconvenience caused as a result of this matter. We further hope that you will be able to accept our stance in this regard. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to: ***.
Kind regards,
Truworths Online Team