Truworths at Mall@ Carnival's concerning lack of service

I purchased 4 items in total online. I was made to wait while one staff member failed to locate any of my purchases. Another eventually located 3 packages and I was told that the manager would call me the very next morning once my 4th purchase was located for collection. That day has passed and I'm still waiting for the call and feedback on my misplaced package. Truworths at Mall@ Carnival desperately need an efficient system of storing their online packages for collection. It is evident that their current system fails their customers. I am appalled and exceptionally frustrated at this lack of service. Furthermore, although a sanitiser exists at the entrance of the store, it seems non-mandatory as people walk in without sanitising and touch and try on clothes, shoes, and accessories. Not to mention the cashiers who touch the id's, documents, or cards of the people who don't sanitise when entering - and then the cashiers touch our i.d's without sanitising between assisting customers. Come on Truworths at Mall @ Carnival - this is unacceptable, frustrating, and gives us customers a bad impression of the brand as a whole.