Truworths at it again! Payment still not located

I am done now with truworths seriously!!! ***??? Nwabisa Mtintlewa.. Who the hell do you think you are? You mail trying to assist but all you have done is put your mess on me and make this the customers fault! The below is your mail where you accused me of using the wrong ref for my payment which I've been using ever since I only changed the ref this month because you and your company could not locate my payment last month. Don't email me if you not gonna resolve this and stop sending me notifications that you responded privately when you talk nonsense to me on mail

Good day

Kindly note that the payment made the 9th of November is reflecting on your account because you used the correct reference which is your account number.

When a payment is not reflecting on a customer account it is because of an incorrect reference. The reason we requested for the Notice of payment is because it will help us to see the beneficiary details and the reference used.

Kind Regards,

Nwabisa