BM
Bongiwe M
1 reviews | Active since Mar 2009
20 May 2015, 14:04
Truworths are their poor
Well I must say very disappointed. A few weeks ago it was Maponya Mall thank God the item was damaged and I saw it while I was at the shop.<br> <br> Sadly this time around I picked it up late. I just wanner tell the manager at Sandton City your service is disappointing. I have been with Truworths for years and I have trusted you brand for years and becuase of you and the bad service you gave me you have lost me as a customer.<br> <br> Even if I damaged the item like u say yet I didnt what does it say about your quality. My child only used the shoes twice. Funny how I have a DH bag for over 10 years and in 2015 it's not damaged.
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Truworths's replyOfficial
27 May 2015, 12:55Hello bmthethw,
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, brought this matter to the attention of the Area Manager of the relevant store. We were informed that the Store Manager had declined the return as he found upon assessing the shoes that the defect was not caused due to a manufacturing fault.
As you were not happy with this decision, the Store Manager agreed to send the shoes for a Quality assessment. The Assistant Store Manager has made various attempts to contact you, but has been unsuccessful in his attempts. They have therefore requested that you return the shoes to store at your earliest convenience, for the mentioned assessment.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, brought this matter to the attention of the Area Manager of the relevant store. We were informed that the Store Manager had declined the return as he found upon assessing the shoes that the defect was not caused due to a manufacturing fault.
As you were not happy with this decision, the Store Manager agreed to send the shoes for a Quality assessment. The Assistant Store Manager has made various attempts to contact you, but has been unsuccessful in his attempts. They have therefore requested that you return the shoes to store at your earliest convenience, for the mentioned assessment.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply27 May 2015, 12:55
Official
Hello bmthethw,
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, brought this matter to the attention of the Area Manager of the relevant store. We were informed that the Store Manager had declined the return as he found upon assessing the shoes that the defect was not caused due to a manufacturing fault.
As you were not happy with this decision, the Store Manager agreed to send the shoes for a Quality assessment. The Assistant Store Manager has made various attempts to contact you, but has been unsuccessful in his attempts. They have therefore requested that you return the shoes to store at your earliest convenience, for the mentioned assessment.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, brought this matter to the attention of the Area Manager of the relevant store. We were informed that the Store Manager had declined the return as he found upon assessing the shoes that the defect was not caused due to a manufacturing fault.
As you were not happy with this decision, the Store Manager agreed to send the shoes for a Quality assessment. The Assistant Store Manager has made various attempts to contact you, but has been unsuccessful in his attempts. They have therefore requested that you return the shoes to store at your earliest convenience, for the mentioned assessment.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn