TRUWORTHS - Approving accounts to unverified consumers

I have been receiving a number of calls from Truworths collections department about 2 overdue accounts at Truworths and YDE that I don't even have. It seems that accounts have been opened in my name, with my DOB, INCORRECT address and NO proof of employment. The telephone number listed in their system isn't even mine but I'm being harassed to pay the accounts. On 12/11/2025 when I called Truworths Consumer Services department, the consultant said there was NO account. When I called the very same number on 13/11/2025, the consultant said there are 2 accounts both opened in September and that proof of residence or employment are NOT required when opening an account provided the applicant "passes the financial questionnaire". In fact, she laughed at my distress and said she could only block the account and nothing else. She didn't block the accounts because less than an hour later, I was receiving another call from the collections department. There are too many RED flags here Truworths. The banks don't give loans for just passing questionnaires. This is a violation of my consumer rights and my credit record is being effected as no one even knows how much credit was granted on these accounts. Vodacom had a similar internal ***** syndicate going on and we had to go as far as the Ombudsman to have this sorted out. This is unacceptable as service providers. TRUWORTHS I am not paying these accounts as my details were not verified when this application was made. I implore you to investigate your policies and employees