Truworths and they nonsense service

Wow what an annoying experience for the first time ever trying to deal with the store. So recently opened an account with the store - which was pre-approved I didn't even wake up and decide to apply for it. And was told to activate it with my acc with my I.D.

Fine I went in store and did my part trying to activate. The store consultants were helpful made a mistake and forgot to add my voucher and then they tried to resolve the issue as the head office decided to block the account.

I legit waited for over an hour as they were not taking calls constantly cutting the calls made to them. Eventually was told they would call me back later or Monday. As I walked out the store I 3minutes later Katlego from the head office calls me tells me to go back to the store as he must give me a code that will be used to unblock the account. I tell him ok 3minutes il be there this was 13h15 and he says "I'll call you in 5minutes, so 13:20" I say ok fine. He didn't bother calling back I asked the store to call them again at 13:45 and was told the guys in that department have left. What nonsense is that? Such poor, disgusting service.