Truworths and ********** accounts opened on behalf of not-customers

An account was **********ly opened on my name and transactions to the value of R7 574-00 were made on 06/07/2018 at their subsidiary Loads of Living at Fourways Mall. On enquiry at one of their outlets on 10/07/2018 and their call centre on the 18/07/2018 about the process to follow for an account to be opened, I was informed that they use an ID and when an account is activated, you would need to come in personally to sign off on the account where verification is done. I have never opened an account with Truworths. I have never been separated from my ID document. On reporting the matter, I was told the account has been blocked and reported to their ***** department for investigation. When I followed up with the call centre on the 18/07/2018 I was told to forward an affidavit that states that I did not open an account with Truworths; which I did on 23/07/2018.

No feedback was provided on the status of the investigation until I telephonically followed up the matter on 15/08/2018 and was abruptly told that the case has been closed!! I had to prod in order to get the findings of the investigation where I was told that indeed it was a ********** opening of the account and transacting. it was indicated that a letter to that effect will be forwarded to me. To date the letter has not been e-mailed to me. I had asked for the investigative report in order to determine the culprit and no response to the request was forwarded to me. I asked for the CCTV footage of when the transactions were made and was told at first by the outlet that there are no cameras at the till of the shops. however the ***** department (Rhondeen) said I should go to that shop and request the footage myself.

I am appalled by the whole experience that indicates that there was no verification on the identity of whomever opened the account and made purchases. my credit rating is adversely affected by this account, which will be in arrears. I will have added administration of trying to clear this negative rating on my credit.

Truworths and its subsidiaries are unjustly indebting people with the lack of verification of the customers!!! The time and money I have spent trying to unravel this mystery, I will never get back!! please assist in getting to the bottom of this matter.