1 reviews | Active since Apr 2015
Truworths aligned with an Incompetant Collection A
Once again a major retail provider align them with incompetant collections agency without focusing on retention of their client base or thinking their clients should be treated like dirt. Firstly, you call into this agency and your line is distorted the service is putrid. You ask for a manager she is on a 45 minute tea break \really professional"then when you finally get through she doesn't allow you to speak and gives you an attitude because she is doing you a favour. This is unacceptable- Truworths you would vett any companie you align yourself with or is time this bad that any person with limited education and un -customer centric is able to aligned to a retail gaint like truworths....Damn your organisation is going down the tubes<br> All i required was a paid up letter after I sent Janine Napier proof of payment via her email adress [Email Removed]"""
Thank you for your post.
At Truworths, we pride ourselves on offering the highest levels of customer service excellence. Therefore all agencies contracted by Truworths are mandated to uphold these standards.
We have established that your payment was received on 28 April 2015 and due to a system error the payment was only allocated to Van de Venter Majopelo Meiring (VVM) and not Truworths. However; your profile has subsequently been updated and a paid up letter was sent to you on 11 May 2015.
Further to this, the service described in your post is not in line with our high standards and we deemed it necessary to address your concerns with the management team from VVM. We have been informed that they will address this matter with the relevant Team leader and department and has asked us to convey their sincerest apologies for the inconvenience caused.
We wish to thank you for bringing this matter to our attention. Please accept our apologies for any upset or frustration caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we pride ourselves on offering the highest levels of customer service excellence. Therefore all agencies contracted by Truworths are mandated to uphold these standards.
We have established that your payment was received on 28 April 2015 and due to a system error the payment was only allocated to Van de Venter Majopelo Meiring (VVM) and not Truworths. However; your profile has subsequently been updated and a paid up letter was sent to you on 11 May 2015.
Further to this, the service described in your post is not in line with our high standards and we deemed it necessary to address your concerns with the management team from VVM. We have been informed that they will address this matter with the relevant Team leader and department and has asked us to convey their sincerest apologies for the inconvenience caused.
We wish to thank you for bringing this matter to our attention. Please accept our apologies for any upset or frustration caused as a result of this matter.
Kind regards,
Lynn