kL
kozisek L

1 reviews | Active since Mar 2011

08 Feb 2023, 08:26

Truworths affecting my credit score negatively.

I had a Truworths account many many years ago. I closed it. During 2020 I received a Truworths card and account through the post. This account was opened by someone using my information and that person bought +- R7000,00 worth at Truworths Benoni, and that without a card because the card was send to me in the post. I let Truworths know about this ***** and I opened a ***** case at Benoni SAPS. On Clear Score Truworths reported me as a non payer but I am not going to pay for someone opening an account *****ulantly in my name. My ID was never ****** so I don't know which Id they used.

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Replies (1)
Truworths
Truworths's reply27 Feb 2023, 14:47
Official
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 

Regards

Truworths Customer Service