1 reviews | Active since Jan 2013
TRUWORTHS ACCOUNTS SUCK
<p>i have been callling your call centre since Monday for a settlement letter and it seems literally impossible</p> <p>I need a settlement letter to settle my account through a eft</p> <p>I call and hold on for no less than 10 mins and still till today no letter i keep on hearing how it doesnt get done but will be placed in a queque</p> <p>meantime i am being called daily to go make payent</p> <p>truworths i need a settlement letter with eft instructions so i can settle my account !!!!!</p>
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner and we are concerned to read of your experience.
Following our recent telephonic conversation, we can confirm that your concerns have been brought to the attention of our Customer Services Manager to address with the relevant staff members. We further confirm that you have acknowledged receipt of the requested letter on 06 July 2016.
We wish to once again apologize for your experience and trust that we will be able to maintain and improve on the relationship we have established with you, for many years to come.
Yours in service,
Truworths Online Team
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner and we are concerned to read of your experience.
Following our recent telephonic conversation, we can confirm that your concerns have been brought to the attention of our Customer Services Manager to address with the relevant staff members. We further confirm that you have acknowledged receipt of the requested letter on 06 July 2016.
We wish to once again apologize for your experience and trust that we will be able to maintain and improve on the relationship we have established with you, for many years to come.
Yours in service,
Truworths Online Team