vC
viola C
1 reviews | Active since Oct 2014
20 Aug 2015, 12:29
truworths accounts equiry prople
they phoned me a last month i had informed them that i am unemployed and therefore cant pay the installment so i have made an arrangement for 100 a month and i have been paying that agreement amount of 100 every month and they still phone me and ask me when am i going to pay,there are black girls that are so rude and scream at me on the phone. <br> i recommend nobody to purchase from truworths.
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Truworths's replyOfficial
27 Aug 2015, 14:21Hello vio786,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about the service you received from our collections agency and the way in which you felt the matter was addressed during the calls made to you.
Upon reviewing your account we established that it is currently being handled by Munnik Basson Da Gama (MBD) on our behalf. We have therefore brought your concerns to the attention of the relevant management team and can assure you that this matter will be addressed.
Further to this, we confirm that according to our records, a payment arrangement was last noted on your account on 18 June 2015, for payment of R100.00 to be made on 02 July 2015. This arrangement was not honored and therefore further calls were generated in order for you to make a new and suitable payment arrangement.
We wish to advise that the arrears communication is not sent with the intention of causing you any upset or frustration. It is merely a reminder of the status of your account as your credit profile is an asset.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about the service you received from our collections agency and the way in which you felt the matter was addressed during the calls made to you.
Upon reviewing your account we established that it is currently being handled by Munnik Basson Da Gama (MBD) on our behalf. We have therefore brought your concerns to the attention of the relevant management team and can assure you that this matter will be addressed.
Further to this, we confirm that according to our records, a payment arrangement was last noted on your account on 18 June 2015, for payment of R100.00 to be made on 02 July 2015. This arrangement was not honored and therefore further calls were generated in order for you to make a new and suitable payment arrangement.
We wish to advise that the arrears communication is not sent with the intention of causing you any upset or frustration. It is merely a reminder of the status of your account as your credit profile is an asset.
Yours sincerely,
Lynn
Truworths's reply27 Aug 2015, 14:21
Official
Hello vio786,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about the service you received from our collections agency and the way in which you felt the matter was addressed during the calls made to you.
Upon reviewing your account we established that it is currently being handled by Munnik Basson Da Gama (MBD) on our behalf. We have therefore brought your concerns to the attention of the relevant management team and can assure you that this matter will be addressed.
Further to this, we confirm that according to our records, a payment arrangement was last noted on your account on 18 June 2015, for payment of R100.00 to be made on 02 July 2015. This arrangement was not honored and therefore further calls were generated in order for you to make a new and suitable payment arrangement.
We wish to advise that the arrears communication is not sent with the intention of causing you any upset or frustration. It is merely a reminder of the status of your account as your credit profile is an asset.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about the service you received from our collections agency and the way in which you felt the matter was addressed during the calls made to you.
Upon reviewing your account we established that it is currently being handled by Munnik Basson Da Gama (MBD) on our behalf. We have therefore brought your concerns to the attention of the relevant management team and can assure you that this matter will be addressed.
Further to this, we confirm that according to our records, a payment arrangement was last noted on your account on 18 June 2015, for payment of R100.00 to be made on 02 July 2015. This arrangement was not honored and therefore further calls were generated in order for you to make a new and suitable payment arrangement.
We wish to advise that the arrears communication is not sent with the intention of causing you any upset or frustration. It is merely a reminder of the status of your account as your credit profile is an asset.
Yours sincerely,
Lynn