Truworths accounts department to uneducated

This is meant straight for the so called 'clever' accounts department at TRUWORTHS head office. A client makes a payment on the 19 April 2025, the so called accounts department at truworths can't allocate a payment lol. Then a client makes another payment on the 29 April 2025. On both occasions PROOF OF PAYMENTS SENT""""" GET A EMAIL EXPLAINING THEY CANT READ THE PROOF OF PAYMENTS!!!!!! I HAVE WASTED TIME SENDING THE EMAILS, CALLS ECT TO PROVE I HAVE PAID MY ACCOUNT!!!!! I STILL GET THREATNING EMAILS, SMSES ECT FROM TRUWORTHS I WILL BE TAKING LEGAL STEPS AGAINST TRUWORTHS NOW... I GIVE THEM 1 hour to rectify this issue