FG
Ferdie G
1 reviews | Active since Jul 2021
20 Jan 2022, 13:31
Truworths Accounts Department
I have been harassed by the accounts department for months now for an account I do not have, for a person I do not know. I have called the customer service center more than 5 times to inform them that they have the incorrect contact number. They keep on saying my number will be removed but nothing happens. What is more annoying is the fact that when you tell the contact person this, they simply put down the phone. I have now had enough Truworths
Helpful (0)
Replies (8)0
Replies (8)
Truworths's replyOfficial
21 Jan 2022, 09:24Hi Ferdie,
Thank you for your patience. We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your patience. We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Truworths's reply21 Jan 2022, 09:24
Official
Hi Ferdie,
Thank you for your patience. We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your patience. We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
FG
Ferdie G's updateReviewer Update
24 Jan 2022, 11:28I can confirm that Customer Service were in touch with me on 21 January. I was assured that the situation will be rectified. I received another call on Saturday to speak to the account holder. Then nothing on Sunday and I thought the issue was resolved. I just received another call now again demanding to speak to the account holder.
I now need urgent intervention in this matter!!!
I now need urgent intervention in this matter!!!
FG
Ferdie G's update24 Jan 2022, 11:28
Reviewer Update
I can confirm that Customer Service were in touch with me on 21 January. I was assured that the situation will be rectified. I received another call on Saturday to speak to the account holder. Then nothing on Sunday and I thought the issue was resolved. I just received another call now again demanding to speak to the account holder.
I now need urgent intervention in this matter!!!
I now need urgent intervention in this matter!!!
Truworths's replyOfficial
25 Jan 2022, 10:45 Hi Ferdie,
We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please let us know should you require any further assistance.
Kind regards,
Truworths Online Team
Truworths's reply25 Jan 2022, 10:45
Official
Hi Ferdie,
We can confirm that our Customer Service Team has been in touch with you regarding your concerns raised.
Please let us know should you require any further assistance.
Kind regards,
Truworths Online Team
FG
Ferdie G's updateReviewer Update
25 Jan 2022, 13:32Despite the above I just received yet another call in this regard from the accounts department.
I again would like to bring under your attention that they are rude as they simply put the phone down if they do not want to talk any further.
You promised that I will no longer receive any calls!
the number I was called from is ***
I again would like to bring under your attention that they are rude as they simply put the phone down if they do not want to talk any further.
You promised that I will no longer receive any calls!
the number I was called from is ***
FG
Ferdie G's update25 Jan 2022, 13:32
Reviewer Update
Despite the above I just received yet another call in this regard from the accounts department.
I again would like to bring under your attention that they are rude as they simply put the phone down if they do not want to talk any further.
You promised that I will no longer receive any calls!
the number I was called from is ***
I again would like to bring under your attention that they are rude as they simply put the phone down if they do not want to talk any further.
You promised that I will no longer receive any calls!
the number I was called from is ***
FG
Ferdie G's updateReviewer Update
26 Jan 2022, 11:21Received yet another call just now from *** and when I answered the call was simply disconnected.
I am sick and tired of this!
I am sick and tired of this!
FG
Ferdie G's update26 Jan 2022, 11:21
Reviewer Update
Received yet another call just now from *** and when I answered the call was simply disconnected.
I am sick and tired of this!
I am sick and tired of this!
Truworths's replyOfficial
26 Jan 2022, 12:31 Hi Ferdie,
Thank you for your post.
We escalated your concerns raised to the relevant Management team to further investigate, please note that feedback will be provided once received.
Kindly accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your post.
We escalated your concerns raised to the relevant Management team to further investigate, please note that feedback will be provided once received.
Kindly accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Truworths's reply26 Jan 2022, 12:31
Official
Hi Ferdie,
Thank you for your post.
We escalated your concerns raised to the relevant Management team to further investigate, please note that feedback will be provided once received.
Kindly accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your post.
We escalated your concerns raised to the relevant Management team to further investigate, please note that feedback will be provided once received.
Kindly accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
FG
Ferdie G's updateReviewer Update
26 Jan 2022, 12:49Just do not understand why my number can simply be removed from the profile. that should take 1 minute! This has now been going on for 2 weeks. Every time I get promised that within 48 hours my number will be deleted, but the calls keep on coming.
I would appreciate it if the relevant manager can contact me on my cell phone to discuss the way forward.
I would appreciate it if the relevant manager can contact me on my cell phone to discuss the way forward.
FG
Ferdie G's update26 Jan 2022, 12:49
Reviewer Update
Just do not understand why my number can simply be removed from the profile. that should take 1 minute! This has now been going on for 2 weeks. Every time I get promised that within 48 hours my number will be deleted, but the calls keep on coming.
I would appreciate it if the relevant manager can contact me on my cell phone to discuss the way forward.
I would appreciate it if the relevant manager can contact me on my cell phone to discuss the way forward.
FG
Ferdie G's updateReviewer Update
26 Jan 2022, 15:07Guess what, i received yet another call. This is now a big issue for me and I need this fixed right now.
FG
Ferdie G's update26 Jan 2022, 15:07
Reviewer Update
Guess what, i received yet another call. This is now a big issue for me and I need this fixed right now.