1 reviews | Active since Nov 2017
Truworths Accounts and billing
I continuously receive sms's and calls saying my account is in arrears even though I have sent through all the proof of payments and have had this account for 15 years and never been late or short of a payment. All the feedback I receive is it's being investigated. This has been over 2 weeks now. I am tempted to pay this account up and close it!!!
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query and established the following:
When you made an EFT payment on 25 September 2018, you used an incorrect reference number and therefore the payment was credited to the afore-mentioned account instead of your active account.
We are however pleased to confirm that the payment has been transferred and reflect on your active Truworths account. Following our communication with you, we once again apologise for any inconvenience and frustration caused in this regard.
Best regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query and established the following:
When you made an EFT payment on 25 September 2018, you used an incorrect reference number and therefore the payment was credited to the afore-mentioned account instead of your active account.
We are however pleased to confirm that the payment has been transferred and reflect on your active Truworths account. Following our communication with you, we once again apologise for any inconvenience and frustration caused in this regard.
Best regards,
Truworths Online Team