1 reviews | Active since Jan 2014
Truworths account in arrears
<p>Dear Sir/Madam</p> <p> </p> <p>I have just received a sms stating that I cannot use my account as my account is arrears. However I disagree as I have made double payments in May thus one for May and one for June. Therefore my account cannot be in arrears. I have proof of payments for both these payments. The amount owing end of July is supposed to be R220.00 and not R440.00. This is actually day light *******.</p> <p>If I pay R440.00 I will be a month in advance and why as my facility been suspended ? Your'll need to appoint competent people.</p> <p>Please sort this out asap.</p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and acknowledge and thank you for your payment received on 26 May 2017.
When a customer makes a payment in advance, they are required to advise the cash desk consultant in order for the payment to be allocated accordingly. We do however acknowledge your frustration in this regard and have allocated your payment towards your June installment, thus your account is now up to date with payment.
We sincerely apologise for any inconvenience caused as a result of this matter and trust that we have adequately responded to your query. Should you have any further enquiries please contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and acknowledge and thank you for your payment received on 26 May 2017.
When a customer makes a payment in advance, they are required to advise the cash desk consultant in order for the payment to be allocated accordingly. We do however acknowledge your frustration in this regard and have allocated your payment towards your June installment, thus your account is now up to date with payment.
We sincerely apologise for any inconvenience caused as a result of this matter and trust that we have adequately responded to your query. Should you have any further enquiries please contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team