WvdM
Willem van der Merwe
1 reviews | Active since Jul 2014
08 Sept 2015, 13:35
Truworths Account *****
Someone opened a ********** account at Truworths in my name. Without verifying the account, Trueworths has proceeded to list me on ITC. I have been struggling to get this sorted for more than 2 weeks. Their approach in resolving this seems to be just as lackluster as their measures when giving credit accounts to ********** left right and center. Yesterday morning I emailed them a copy of my affidavit, just to receive a response later in the day that I need to send an affidavit. How *********** are they? I need a response to my email within 48 hours, which I feel is more than a reasonable time frame.
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Truworths's replyOfficial
17 Sept 2015, 09:23Hello wcvdmerwe,
Thank you for your post.
At Truworths, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place.
Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and have forwarded this to our ***** Department to attend to this matter and provide feedback urgently.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place.
Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and have forwarded this to our ***** Department to attend to this matter and provide feedback urgently.
Kind regards,
Lynn
Truworths's reply17 Sept 2015, 09:23
Official
Hello wcvdmerwe,
Thank you for your post.
At Truworths, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place.
Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and have forwarded this to our ***** Department to attend to this matter and provide feedback urgently.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place.
Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and have forwarded this to our ***** Department to attend to this matter and provide feedback urgently.
Kind regards,
Lynn