1 reviews | Active since May 2016
Truworths Account Department
I am very disappointed and infuriated to say the least of how Truworths has been pestering me for the past few weeks.
On the 26th of June 2022, I bought for an amount of R550 and the balance on my account was R595 which was inclusive of the annual service fee.
On the 27th of July 2022, I made a payment online for the amount of R200 towards my account. However the payment was not credited to my account and I have been receiving sms’ and calls telling me that my account is overdue.
I have sent emails requesting the payment to be reflected on my account and for the interest to be reversed as payment from my side was made.
I am angered and irritated so much that someone at Truworths failed to do their job by ensuring that online payments made are reflected in the customer’s accounts and now I have to be infuriated by the constant calls and sms’ due to someone’s incompetence.
Their website provides different methods of payments towards the account yet they failed to reflect the payment made by me to the account.
I even sent emails to different Customer Services Consultants and even the Credit Operations Supervisor and yet I am still getting sms’ and calls.
I cannot wait to pay off the account and cancel the card so I do not have a repeat of such a horrible treatment.
This is so frustrating and it makes me livid because through someone’s incompetence at TRUWORTHS, I will have a bad credit record to my name because my account is reflected as being on arrears.
I am INFURIATED!!!!
This is so frustrating and it makes me livid because through someone’s incompetence at TRUWORTHS, I will have a bad credit record to my name because my account is reflected as being on arrears.
I am INFURIATED!!!!
It also still shows that my account is in arrears. This harassment you’re doing to me should stop really because I received another call two days ago about my account yet you’re saying the payment has been allocated.
Cancel my card please, this is ridiculous really. JUST CANCEL IT!! I DON’T WANT IT ANYMORE!!!
It also still shows that my account is in arrears. This harassment you’re doing to me should stop really because I received another call two days ago about my account yet you’re saying the payment has been allocated.
Cancel my card please, this is ridiculous really. JUST CANCEL IT!! I DON’T WANT IT ANYMORE!!!
I have made two payments thus far as follows;
1. R200 online EFT payment - 27 July 20222. R200 store payment - 05 September 2022
Why is the account still saying I’ve got an outstanding payment of R45 when my account is on track.
This is really irritating really, I hate that I keep on communicating with you like this when someone at Truworths clearly failed to do their job.
Is there anyone who will fix this or will I be constantly harassed???
I have made two payments thus far as follows;
1. R200 online EFT payment - 27 July 20222. R200 store payment - 05 September 2022
Why is the account still saying I’ve got an outstanding payment of R45 when my account is on track.
This is really irritating really, I hate that I keep on communicating with you like this when someone at Truworths clearly failed to do their job.
Is there anyone who will fix this or will I be constantly harassed???