Truworths Account

Due to the lockdown, I was unable to effect payment for 3 months. Arrangement was made telephonically that the outstanding amount would be paid by the end of July, which is tomorrow.

I made the payment today via my banking app. Then a short while ago I receive a sms message from Truworths saying my account has been handed over. I rep**** to the message saying that I have paid. And again, I receive a 2nd text msg saying my account has been handed over to VVM.

How does Truworths send a message like this, when the due date has not even been reached? In addition, sending several reminders is really not required, and additional reminder calls. Surely you are dealing with human adults.

The way you communicate with your customers should definitely be reviewed. It is frustrating to receive several emails, sms's and calls for the same issue.

I have sent a response via SMS, and via email and await your response. I would appreciate an apology for your 'handing over your account' messages.

Thank you Maria