TZ
Thobile Z

1 reviews | Active since May 2016

12 Apr 2023, 09:18

Truworths Account (*****)

I have been getting SMS's from Truworths that Im owing, at first I didn't take it into consideration since I dont have any account with them. When I got the second sms I then called the number on the sms I told them to remove my number from their system the lady said they will do that. Last month I got the sms again, I went to clear score to check if they made an enquiry to my surprise Truworths is there on my profile showing that my account is in arrears. I DONT HAVE AN ACCOUNT WITH TRUWORTHS. I called this morning and spoke to a lady by the name of Samantha when she checked with my ID number she said an account was opened in Witbank I dont even stay there. This better be sorted out urgently. How can someone opened an account without Truworths doing credit checks on them or even confirming if they are working or not. I need this thing sorted or else I'm taking it to my lawyers

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Replies (2)
Truworths
Truworths's reply14 Apr 2023, 14:20
Official
 
Dear Thobile, 
 
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
 


We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve.
 


Regards
 
 
Tania 
 
Truworths Customer Service 
TZ
Thobile Z's update19 Apr 2023, 08:28
Reviewer Update
I haven't received any calls, SMS's or email from Truworths as promise. This is ridiculous you cannot just open accounts without doing your credit checks and verification. Has this account that is linked on my name closed now. In need feedback urgently.