Truworths Account

I am extremely disappointed with the service received from truworths! I paid my account on the 20th April 2020 via eft using the banking details which was emailed to me but the payment is still not reflecting on my account 3 month later!

I have been receiving sms's from Truworths numerous times saying that I still owe them that installment which I have paid already. I called Truworths head office a few times and I have spoken to several different call center agents explaining to them what has happened on my account but still no response and they still haven't allocated the payment to my account yet I still continue to pay my account every month.

I regret the day I opened this account and cannot wait to pay it up so that I can close it.