FJ
Fazlin J

1 reviews | Active since Aug 2015

06 May 2020, 13:44

TRUWORTHS ABOVE THE CPA

I placed on online order on the 24th April to be delivered after lockdown. Yesterday I received a sms that the order has been cancelled due to a 'technical error'. I immediately go online to reorder the item (body lotion) only to discover the price had increased by 56%. i was able to add to bag, checkout and [ay for the order so there was no technicall error. I then proceeded to call their call centre and was rudely told that if I still wanted the item I should order it at the higher price. The technical error reffered to was the pricing and it had to be cancelled and changed Now Truworths, the lockdown was hard for all of us, but is the answr to fixing your problems really to try and rob the people actually supported you and still bought from you? I was also told that I would need to wait up to 4 weeks for the refund - depending on my bank.. Really? How about you just stop being ***** and give me the item i paid at the price you listed it at Pathetic to say the least. Definitely the last time I.m BUYING at Truworths IF THIS HAS HAPPENED TO ANYONE ELSE, PLEASE LOG IT WITH THE CGSO, I did and there is currently an open investigation into the matter. Lets hope they get fined!!!

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Replies (1)
Truworths
Truworths's reply10 Jul 2020, 09:06
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.  We investigated your concerns raised and can confirm that this matter has been resolved.  Kind regards,  Truworths Online Team