SB
Simone B
1 reviews | Active since Dec 2021
16 Feb 2023, 12:17
TRUWORTHS
Not happy with Truworths Baywest and Greenacres.
My fiance bought me tekkies at Truworths Baywest, So they saw its a male buying something female, They didn't ask him if he would like a "gift slip" incase it needs to be exchanged, The size was to small, so online it shows Greenacres has, I went all the way to Greenacres, And they didnt want to help met beacuse it was bought on his account, i just wanted to exchange it for a bigger size, they told me if i had the "gift card/slip" they would be able to help me, Otherwise my fiance must exchange it himself. Baywest truworths didnt even ask him if he needed this slip incase of a exchange, Not a very happy customer.
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Replies (2)
Truworths's replyOfficial
27 Feb 2023, 18:12Dear Simone,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's reply27 Feb 2023, 18:12
Official
Dear Simone,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's replyOfficial
02 Mar 2023, 10:09Dear Simone,
We can confirm that the Area Manager was in contact with you to apologise for the overall experience and you have been assisted with the exchange.
Thank you for bringing this matter to our attention and we trust that you would continue to shop with us.
Regards
We can confirm that the Area Manager was in contact with you to apologise for the overall experience and you have been assisted with the exchange.
Thank you for bringing this matter to our attention and we trust that you would continue to shop with us.
Regards
Truworths Customer Service
Truworths's reply02 Mar 2023, 10:09
Official
Dear Simone,
We can confirm that the Area Manager was in contact with you to apologise for the overall experience and you have been assisted with the exchange.
Thank you for bringing this matter to our attention and we trust that you would continue to shop with us.
Regards
We can confirm that the Area Manager was in contact with you to apologise for the overall experience and you have been assisted with the exchange.
Thank you for bringing this matter to our attention and we trust that you would continue to shop with us.
Regards
Truworths Customer Service