1 reviews | Active since Aug 2015
Truworths, a Mickey Mouse company (Joke)
On the 5th July, at 11h10am, I received a call from George from head office Truworths. He wanted to thank me for handling my account payments so well, LOL, then asked me to verify my ID number. Do these 'people' NOT understand NO PERSON is suppose to give any personal details to anyone who calls. Wake up firstly, then he asked if I would like a debit order linked to my account and I refused. Then George started his nonsense. Told me I am in Arrears R165. I bought in May, I paid R200 in June & the more I told him my account had a ZERO balance at the end of may he says, Yes he agrees and he proceeds to tell me I bought for R965 in may. Then I told him AGAIN he has the wrong account in front of him and he tells me to keep quiet ad listen to him. Thank God my fone has an app that I downloaded that tape records these people who fone and harrass. The best part of this story is he just put the fone down in my ear. Please people NEVER VERIFY UR PERSONAL DETAILS TO ANYONE WHO CALLS. NEVER. Companies need to train their staff correctly and they need to make sure they have the correct account details infront of them before they call, but Truworths has been doing this for years, I stopped shopping by them and decided I will try again, well I think I am done now. They really have unenlightened staff working for them at head office and flippen rude. I dont ever want them to call me again if they have issues they know where I live. They can send post. What a MICKEY MOUSE company.
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Our consultants are trained to professionally and efficiently assist our customers at all times. We have however listened to the voice recording of this particular phone call and we have verified that the consultant did not handle the call in a manner befitting our international standards of customer service excellence. We have escalated this matter to the relevant management and we can confirm that the consultant will receive the appropriate disciplinary action.
We do apologise for the manner in which you were attended to during the call; we acknowledge your frustration and can indeed understand the inconvenience this has caused you.
Further to this, we confirm that you have been contacted by management of the respective collections department, in order to further discuss your concerns raised.
We truly regret your experience, but trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Our consultants are trained to professionally and efficiently assist our customers at all times. We have however listened to the voice recording of this particular phone call and we have verified that the consultant did not handle the call in a manner befitting our international standards of customer service excellence. We have escalated this matter to the relevant management and we can confirm that the consultant will receive the appropriate disciplinary action.
We do apologise for the manner in which you were attended to during the call; we acknowledge your frustration and can indeed understand the inconvenience this has caused you.
Further to this, we confirm that you have been contacted by management of the respective collections department, in order to further discuss your concerns raised.
We truly regret your experience, but trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team