truworths

I am sick and tired, i have had enough of Truworths sadening service. This is a total reap off

I purchased a new "USELESS" Nokia new edition, the phone is not accessing internet since i bought it, it never fell, its not broken, the phone is tachnically new

Sadly when i went to the store Truworths Maptonya soweto to report the internet inssues they told me they need to take the phone in for evaluation. Fine i agreed. It took weeks about 3-4 weeks with no responce/feedback that i had to call them to ask when am i getting the phone back, i was told their technicians had sent me a quotation which to date i dont even know what they quotation is like or what it says, i was told that the phone had fell into the water therefore i have to pay to get the phone fixed. I got very irate as the phone never fell on the ground nor into the water like Truworths claim, i feel this is their way of not wanting to take the responsibility of the phone being returned.

Upon calling truworths asking for the phone back, i couldnt believe what they told me... Busi at maponya truworths said I HAVE TO PAY A REJECTION FEE FOR NOT FIXING THE PHONE WITH THEM. Now i refuse to take this. I demand that Truworths take responsibility for their phone internet fault and either reimburse me or give me another different phone, else i will file a law suit against truworths.

I dont get it why do businesses conduct they their business this way in an unsatisfying way

VERY ANGRY CUSTOMER, I AM SO VERY ANGRY