DH
Dirk H
1 reviews | Active since Jul 2019
23 Jul 2019, 15:34
Truworths
Truworths sold my gilfrend a Hallmark watch that is a factory fault. I worn it ones and the glass fall off . I live outside of bloemfontein and it not even a month old . They dont even consider to fix it of swap it . I drove all the way for nothing . I got it for fathers day this year .
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Replies (2)
Truworths's replyOfficial
23 Jul 2019, 17:03We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply23 Jul 2019, 17:03
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
30 Jul 2019, 10:06 Thank you for your post.
Whilst we acknowledge your frustration, we escalated your query to the relevant Management to attend.
We were advised that upon your visit to the store you were correctly advised, and can confirm that the store manager has been in contact with you to have this matter resolved.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we escalated your query to the relevant Management to attend.
We were advised that upon your visit to the store you were correctly advised, and can confirm that the store manager has been in contact with you to have this matter resolved.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Truworths's reply30 Jul 2019, 10:06
Official
Thank you for your post.
Whilst we acknowledge your frustration, we escalated your query to the relevant Management to attend.
We were advised that upon your visit to the store you were correctly advised, and can confirm that the store manager has been in contact with you to have this matter resolved.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we escalated your query to the relevant Management to attend.
We were advised that upon your visit to the store you were correctly advised, and can confirm that the store manager has been in contact with you to have this matter resolved.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team