1 reviews | Active since Jan 2018
Truworths
Accounts department and legal team very unhelpful. My account t is in credit with Truworths but the debt collecting team contacting me everyday after I phone them from another cellphone number to explain to them the account is paid up and i have credit balance on my Truworths they rather sms me everyday on the other number daily that my account is overdue.when I contacted Truworths wasting my airtime they rather asking me can't they transfer my Credit balance to my Identity account.
Thank you for your post.
Upon reviewing our records, we confirm that your Truworths account is settled in full and reflects a credit balance.
We further established that the communication you have recently received was to inform you of the status of your Identity account which has been in arrears since December 2017.
We regret not having reached you on your contact number and would encourage you to contact Customer Services with regards to your Identity account via email on *** or *** to confirm a suitable payment arrangement which will be noted accordingly on your account.
Kind regards,
Truworths Online Team
Thank you for your post.
Upon reviewing our records, we confirm that your Truworths account is settled in full and reflects a credit balance.
We further established that the communication you have recently received was to inform you of the status of your Identity account which has been in arrears since December 2017.
We regret not having reached you on your contact number and would encourage you to contact Customer Services with regards to your Identity account via email on *** or *** to confirm a suitable payment arrangement which will be noted accordingly on your account.
Kind regards,
Truworths Online Team