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revan N
1 reviews | Active since Mar 2015
31 Mar 2015, 07:41
Truworths
Paid my truworths account +-5 months ago. When applying for car finance the bank says my Truworths account is still outstanding. I requested a paid up letter but [Email Removed] says-We are in receipt of your enquiry. This has been investigated and as such in order to honour your request please provide proof to substantiate your claim.<br> <br> Proof to substantiate my claim? I paid at store Eastgate Shopping centre with my card. I even got a statement saying I owe nothing. This is really frustrating. The sad part is you have to post on Hellopeter for a quick response and resolution to get things done.<br>
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Truworths's replyOfficial
02 Apr 2015, 14:33Hello aarian14,
Thank you for your post and allowing us the opportunity to clarify your concerns.
According to our records, your Truworths account status reflects as settled and closed. We can also confirm that subsequent to you settling the account, two paid up letters were sent to you on 30 December 2014, and 23 March 2015, respectively.
We liaised with our Legal Department regarding your ITC query, and established that an update regarding your account was sent at the end of January 2015 already. However, as you state that your Truworths account is still reflecting at the credit bureau, we kindly request that you forward a copy of this report to us, in order for us to attend to it for you. We have also requested that another copy of your settlement letter be sent to your latest e-mail address listed in your post.
We apologise for any inconvenience caused as a result of this matter, and hope that you are satisfied with the manner in which your query has been attended to so far. Contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and allowing us the opportunity to clarify your concerns.
According to our records, your Truworths account status reflects as settled and closed. We can also confirm that subsequent to you settling the account, two paid up letters were sent to you on 30 December 2014, and 23 March 2015, respectively.
We liaised with our Legal Department regarding your ITC query, and established that an update regarding your account was sent at the end of January 2015 already. However, as you state that your Truworths account is still reflecting at the credit bureau, we kindly request that you forward a copy of this report to us, in order for us to attend to it for you. We have also requested that another copy of your settlement letter be sent to your latest e-mail address listed in your post.
We apologise for any inconvenience caused as a result of this matter, and hope that you are satisfied with the manner in which your query has been attended to so far. Contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Truworths's reply02 Apr 2015, 14:33
Official
Hello aarian14,
Thank you for your post and allowing us the opportunity to clarify your concerns.
According to our records, your Truworths account status reflects as settled and closed. We can also confirm that subsequent to you settling the account, two paid up letters were sent to you on 30 December 2014, and 23 March 2015, respectively.
We liaised with our Legal Department regarding your ITC query, and established that an update regarding your account was sent at the end of January 2015 already. However, as you state that your Truworths account is still reflecting at the credit bureau, we kindly request that you forward a copy of this report to us, in order for us to attend to it for you. We have also requested that another copy of your settlement letter be sent to your latest e-mail address listed in your post.
We apologise for any inconvenience caused as a result of this matter, and hope that you are satisfied with the manner in which your query has been attended to so far. Contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and allowing us the opportunity to clarify your concerns.
According to our records, your Truworths account status reflects as settled and closed. We can also confirm that subsequent to you settling the account, two paid up letters were sent to you on 30 December 2014, and 23 March 2015, respectively.
We liaised with our Legal Department regarding your ITC query, and established that an update regarding your account was sent at the end of January 2015 already. However, as you state that your Truworths account is still reflecting at the credit bureau, we kindly request that you forward a copy of this report to us, in order for us to attend to it for you. We have also requested that another copy of your settlement letter be sent to your latest e-mail address listed in your post.
We apologise for any inconvenience caused as a result of this matter, and hope that you are satisfied with the manner in which your query has been attended to so far. Contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine