***** Truworths

My account was handed over to MBD, then I made an arrangement with them to pay R500 per month till pay up my debt. I've been paying monthly since late 2022. Last month I made a payment of R600 before checking how much my balance was. I then called MBD and was informed that my account was paid up and I should go to Truworths to get the refund of the excess payment. Went to Truworths Clear Water Mall on the 27th Oct, and had my id doc with which was still valid, I was told that I need to come back after 10 working days. I went on the 10th Nov which is the day my id document was expiring. Was then told it the exact expiry date so they won't refund. Asked if they will refund with a temporary and was told to come with it. I went today 27th Nov and now I'm being told they won't be able to refund with a temporary document. I then ask the head office to send me a recon of my payments to reflect the amount to be refunded. Spoke to Analo Jacobs at Recoveries department, she said they don't do reconciliations for customers. How does one see their payments allocated against the debt????? I also requested a letter of confirmation with the amount to be refunded to me and surety that it won't be reduced by any administration costs. Requested them to send me a letter confirming that my account is closed and there won't be on transactions on it to reduce the refundable amount. Analo stated that she can't send such. I'm appalled by their services of unaccountability.