Truworths 0 grading in customer service.

On the 1 August 2024 I made a payment on my account, SENT PROOF OF PAYMENT, MADE CALLS, YET STILL MY ACCOUNT PROFILE HASN'T BEING UPDATED, I SEND EMAILS GET AN AUTOMATED REPLY SAYING MY ISSUE WILL BE BE ATTENDED TO IN 48HOURS, THE CONSULTANTS DON'T DO MUCH ASSISTING WHEN YOU CALL, THEY DON'T EVEN GET THE ACCOUNTS DEPARTMENT TO ACKNOWLEDGE YOU, THIS IS DISGUSTING SERVICE FROM TRUWORTHS, I GUESS IN THIS WEEK I WILL BE RECIEVING CALLS FROM THE COLLECTION DEPARTMENT OF TRUWORTHS STATING I HAVEN'T PAID MY ACCOUNT WHERE UPON I WILL REPORT THE GROUP TO THE OMBUDSMAN AS WELL AS TAKE LEGAL STEPS AGAINST TRUWORTHS!!!!! THE PEOPLE CLAIM THEY REPLY PRIVATELY ON REVIEWS YET I DON'T GET THE REPLIES, TRUWORTHS IS SUPPOSED TO BE A TOP STORE GROUP YET THEY *********** AND UNEDUCATED STAFF WHO WORK WITH ACCOUNTS ARE SERIOUSLY NOT QUALIFIED TO DO THE WORK!!!! I WILL LEAVE MY CONTACT DETAILS *** SO THAT THEY CAN PROBABLY OR HOPEFULLY PICK UP THE PHONE AND MAKE A CALL OR DO THEY NEED TRAINING ON HOW TO MAKE CALLS!!!!!!!!!!!!!