Truworth Poor online experience

I did some online shopping on the Truworth website. Per the website's feedback, they say it takes 3-5 working. I made my purchase on a Tuesday mid-morning. On Wednesday of the following week, received a text message saying that my 'online delivery was being prepared and would be delivered soon'. I was astonished as, I was expecting my delivery by Wednesday, at the lastest. I called the delivery tracking service and received that worst customer service: 1. I was told that the Truworth only starts counting 3-5 working days once they are able to get all the items. 2. I was not told when the item would be delivered. I then asked for the issue to be escalated and I was told to contact the customer care line. I escalated the matter to the Truworth customer care line and received even worse service: 1. The customer care agent did not allow me to explain my issue, however, interrupted me continuously by telling me how the issue should have been resolved by the delivery tracking helpline. 2. Once I got a word in, I explained to the agent that as the customer, her job is to assist me and resolve the issue not tell me how flawed the Truworth business processes are. Nonetheless, the agent logged a query for me. Later that Wednesday, I received a call from Truworth customer service agent, who apologized for the delay, no explanation was given. I was also told my delivery was in Johannesburg but no confirmation date could be provided. Therefore, concluded that the call was just a courtesy call that added no value to my query. This is the only and last time I order something online from Truworth and would never recommend this service to anyone.