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lydia M

1 reviews | Active since Jul 2016

06 Mar 2018, 20:51

TRUWORTH NOT UPDATING MY ITC RECORDS

Hi, I need the ITC records to be updated . I have send several emails to Truworths and Im still not getting statement. Truworths is not updating my ITC RECORDS. My account number is ********** ********** 35. Please send me the statement that specify my account balance and update ITC records OR SEND ME THE STATEMENT OR LETTER THAT I CAN TAKE IT MYSELF TO ITC SO THAT THEY CAN UPDATE MY ITC RECORDS. THIS IS VERY FUSTRATING BECAUSE IM NOT GETTING ANY LETTER OR STATEMENT.lf to let ITC update my records. I HAVE PAID THE BELOW AMOUNTS.

R500.00 R800.00 R1100.00 R150.00 R50.00 Thanks Lydia ********** 545

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Replies (2)
Truworths
Truworths's reply09 Mar 2018, 16:03
Official

Thank you for your post and allowing us the opportunity to clarify your concerns.

We have reviewed this matter, and according to our records, you paid the full outstanding balance on your Truworths account 01 March 2018.

We can confirm that an up to date letter was sent to you, and advise that updates are submitted to the credit bureaus on a monthly basis. As such, an instruction will be sent to update the status of your payment profile by the end of March 2018.

We confirm that this information has been communicated to you, and trust that we have satisfactorily attended to your query.

Kind regards,

Truworths Online Team

lM
lydia M's update12 Mar 2018, 09:02
Reviewer Update
The above statement is not true. It is only R800.00 that was paid on the 1st of March. R500.00 was paid on the 20th of February via debit order. Below payments were done on the 27th of February direct at Truworths store at Centurion Mall • R1100.00 • R150.00 • R50.00 was paid on the 20th of February and on the 27th of February the below were paid too.