Truworth maponya mall

My mother was returning a skirt at Truworth Maponya mall they refused to exchange the skirt and said the is nothing wrong with it and the area manger Walter said even if we call head office we won’t get assistance. We’ve been sending emails with no response after call Zyan said there’s nothing he could do because there is food and Lerato said there is nothing on the skirt the manger from the store goes to other store and talk about my mother. So Walter was telling the truth saying we won’t get any assistance from Truworth regardless who you talk to And my mother has come to a conclusion to close her account because of the service she got