Hellopeter
Share Your Experience
TT
Terence T

1 reviews | Active since Jul 2019

12 Jul 2019, 15:18

Truworth "Daniel Hechter not good quality clothing"

I've always been a Daniel Hector fan but today it ends.

I bought Daniel Hechter jeans 2 or 3 months back on my Truworths account,I paid R750 for a so called quality branded jeans, boy was I wrong...

I was under the impression that its a quality jeans and quality cost.

After the first month of wearing the jeans, it started ripping all over, I thought it was my fault and took the jeans in to be repaired, a month later my 3rd time wearing the jeans it just kept ripping and left me confused.

Today while sitting in a meeting as I was about to present a presentation I realized the jeans tore again without doing anything physical, I was so embarrassed left work and went to buy another branded jeans at another store, that cost me R300, much better quality that DH.

I am now stuck with an expensive (and supposedly good quality) jeans of which gets holes in it every time I wear it...

I've paid good hard earn money for a branded jeans of which the quality sucks that I will no longer buy the brand

Please advise on a solution, in fact give me my money back...

0
Replies (3)
Truworths
Truworths's reply13 Jul 2019, 10:13
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply19 Jul 2019, 15:35
Official
 
Thank you for your post and allowing us the opportunity to respond. 

Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met. 

Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment. 

We regret not having reached you on your contact number to address your concerns, please visit your nearest store with your proof of purchase. 

We thank you for your patronage and trust that the matter will be satisfactorily resolved soon. 

Yours sincerely, 
 
Truworths Online Team
TT
Terence T's update28 Jul 2019, 17:40
Reviewer Update
I would like to say a big thank you and well done to Claudette at Truworths, southgate branch (843) that sorted out my problem without any hassle, she is really an asset to your company and knows exactly how to give proper customer service, because of you, I'll remain a loyal customer.