truworth bluff bad service and bad attitude

im a truworths account holder and recently purchased a daniel hechter xxl shirt from truworths bluff for my dad as a birthday present. however little did i know that the shirt was a slim fit ,also to add i purchased many xxl regular fit shirts for him from truworths which fits perfectly fine, we were not aware that this shirt was a slim fit therefore it was kept in the closet. my dad decided to wear the shirt for a meeting and noticed its a slim fit and does not fit him. so i go to truworths bluff and apparently they cannot change the shirt as they have a 30 day return policy ,which they did not explain on point of sale in store. now im stuck with a shirt that we cannot use. my dad goes back to the store last week and speaks to Hailey ,the manager, she is very customer friendly and says bring the shirt and i will see how i can assist you, so we go back to the store on another day, however Hailey is not present at the store on this specific day, so i speak to Mr S. Celo , who is the supervisor with an attitude and does not assist me as a customer. he just says there nothing that we can do .its a 30 day policy. it will be a different case if its a discontinued shirt, they still selling it and stocking it . mr s.celo does not deserve a position as a supervisor. he needs to go for training on how to address customers. truworths is making a mockery out of customers.

making all customers aware of truworths bad service and bad attitude.