TRUWORTH ACCOUNTING SYSTEM

I have been a customer of Truworths for 58 years & apparently there is no problem with my account as it is always paid up to date. Today I went in to Truworths Cavendish and wanted to increase my limit by R1 000.00 and I was told NO you cannot increase your limit - you can only increase your limit when TRUWORTHS sends you an SMS asking you if you want your limit increased which is maybe once or twice a year - I do not recall ever receiving such an SMS! last year.- but be that as it may - I only wanted to buy a pair of PUMA takkies that were on sale of R950.00 Apparently they can only increase the limit when the system sends out an SMS to you maybe once or twice a year., which I do not recall having received. They are not allowed to increase a customers limit manually on request. Very antiquated system if you ask me. Surely they should look at the profile of the customer first before say NO! Fortunately I found the very same pair at Kenilworth Access Park and only for R750.00 - Thank you TRUWORTHS!!!!!!!! CUSTOMER SATISFACTION SERVICE FOR SURE!!!!!!