CN
Celeste N
1 reviews | Active since Mar 2013
10 Jul 2015, 13:18
Truworhts - truly your serivce is *************
Order a jacket on 4July 2015 at Mimosa Mall to be delivered,as they did not have the size in store.Simone said I should phone her by Thursday, 9 July if it has not been delivered yet.I phoned early on 9 July 2015 to cancel the delivery,and she said that she would do so.<br> I phoned Head Office today,credit has not been done on my account.I was informed that they contacted the branch and was informed that the jacket has already left the store yesterday.<br> Now my credit can only be done on Monday!<br> Why did they still go ahead with the delivery after I have cancelled?<br> No man!
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Truworths's replyOfficial
13 Jul 2015, 12:05Hello amourise,
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We have investigated your concerns and established that at the time your query was logged by the store the parcel was already been collected from our collection store and as such could not immediately be credited from your account.
Following our telephonic conversation we confirm arrangements were made with our couriers to have the requested garment returned to the store, in order for it to be credited from your account today.
We wish to thank you for informing us of your experience and trust that we were able to satisfactorily attend to your concerns raised.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We have investigated your concerns and established that at the time your query was logged by the store the parcel was already been collected from our collection store and as such could not immediately be credited from your account.
Following our telephonic conversation we confirm arrangements were made with our couriers to have the requested garment returned to the store, in order for it to be credited from your account today.
We wish to thank you for informing us of your experience and trust that we were able to satisfactorily attend to your concerns raised.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Truworths's reply13 Jul 2015, 12:05
Official
Hello amourise,
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We have investigated your concerns and established that at the time your query was logged by the store the parcel was already been collected from our collection store and as such could not immediately be credited from your account.
Following our telephonic conversation we confirm arrangements were made with our couriers to have the requested garment returned to the store, in order for it to be credited from your account today.
We wish to thank you for informing us of your experience and trust that we were able to satisfactorily attend to your concerns raised.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We have investigated your concerns and established that at the time your query was logged by the store the parcel was already been collected from our collection store and as such could not immediately be credited from your account.
Following our telephonic conversation we confirm arrangements were made with our couriers to have the requested garment returned to the store, in order for it to be credited from your account today.
We wish to thank you for informing us of your experience and trust that we were able to satisfactorily attend to your concerns raised.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn