1 reviews | Active since May 2013
Trueworths enjoying my money while I cang enjoy my
Good day,<br> <br> I do not have an account with trueworths, but my dad does.<br> <br> Out of love around May the old man did buy for me a pair of shoes costing 799.00 from a trueworths shop in cresta. When I got home a few days after I did try them on and felt that they were a bit uncomfortable. I then thought as I wear them they will stretch as most shoes do.<br> <br> Sadly all this happen after the slip of purchase. Yesterday I walked in to a fourways shop to ask as to what cab be done to assist me as I am stuck with paying 799 for my adidas shoes which I am not using, I was then told that because I have already used them I cant be helpt.<br> <br> My problem, is how would I have known that they not fitting me correctly if I did not try them.<br> <br> Sadly with the above said, I am not even looking for a refund but a replacement with the most fitting size I could get and still be comfortable. Then I can pay with a smile.<br> <br> Please help me get joy from Teueworths.
Thank you for your post and affording us the opportunity to attend to your concerns.
In line with our returns policy, we will gladly return or exchange incompatible merchandise, returned within 30 days from the date of purchase, provided that valid proof of purchase is presented and the garment has not been worn or used.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
As indicated in your post, the shoes had been worn, you were thus correctly informed by the store manager that an exchange cannot be granted. The store Supervisor has made numerous attempts to call you in this regard however has been unsuccessful in her attempts.
We regret that you are not happy with this decision, however trust that you will be able to understand our stance in this regard.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
In line with our returns policy, we will gladly return or exchange incompatible merchandise, returned within 30 days from the date of purchase, provided that valid proof of purchase is presented and the garment has not been worn or used.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
As indicated in your post, the shoes had been worn, you were thus correctly informed by the store manager that an exchange cannot be granted. The store Supervisor has made numerous attempts to call you in this regard however has been unsuccessful in her attempts.
We regret that you are not happy with this decision, however trust that you will be able to understand our stance in this regard.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn