LG
Lifikile G
1 reviews | Active since Dec 2020
08 Jan 2021, 13:02
Tru
I would like to thank you guys for being in touch with Truworths Cavendish even though that didn't help me because they keep on pushing me to go collect that cellphone and I do not want it because of the bad service and the phone had a problem twice so they fix it and wanna give it to me again.so now they put me on arrears because of that.
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Replies (3)
Truworths's replyOfficial
12 Jan 2021, 15:32Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate.
We can confirm that your cellphone has been repaired by MTN and you have been advised that you may collect your phone at the mentioned store. However, we wish to advise that credit can't be granted as the phone has been fixed.
We can further confirm that due to no payment(s) received your account reflects arrears and would kindly encourage you to make payments on your account to avoid further arrears. Please note that we tried contacting but were unsuccessful in our attempt.
We hope you will understand our stance in this regard.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate.
We can confirm that your cellphone has been repaired by MTN and you have been advised that you may collect your phone at the mentioned store. However, we wish to advise that credit can't be granted as the phone has been fixed.
We can further confirm that due to no payment(s) received your account reflects arrears and would kindly encourage you to make payments on your account to avoid further arrears. Please note that we tried contacting but were unsuccessful in our attempt.
We hope you will understand our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply12 Jan 2021, 15:32
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate.
We can confirm that your cellphone has been repaired by MTN and you have been advised that you may collect your phone at the mentioned store. However, we wish to advise that credit can't be granted as the phone has been fixed.
We can further confirm that due to no payment(s) received your account reflects arrears and would kindly encourage you to make payments on your account to avoid further arrears. Please note that we tried contacting but were unsuccessful in our attempt.
We hope you will understand our stance in this regard.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate.
We can confirm that your cellphone has been repaired by MTN and you have been advised that you may collect your phone at the mentioned store. However, we wish to advise that credit can't be granted as the phone has been fixed.
We can further confirm that due to no payment(s) received your account reflects arrears and would kindly encourage you to make payments on your account to avoid further arrears. Please note that we tried contacting but were unsuccessful in our attempt.
We hope you will understand our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,
LG
Lifikile G's updateReviewer Update
12 Jan 2021, 17:50I don't want that cellphone because you unconvinced me
LG
Lifikile G's update12 Jan 2021, 17:50
Reviewer Update
I don't want that cellphone because you unconvinced me
LG
Lifikile G's updateReviewer Update
12 Jan 2021, 17:52I do not want a cellphone that had to be fixed more than once it might break within a month you guys inconvenienced you don't respect your customers
LG
Lifikile G's update12 Jan 2021, 17:52
Reviewer Update
I do not want a cellphone that had to be fixed more than once it might break within a month you guys inconvenienced you don't respect your customers