Troworths call centre harassment
<p>I am sick and tired of Truworths calling me day and night. Last night at 19.30! My account is paid up, yet yesterday and day before, a total of 10 missed calls from their Call Centre. This morning at 9.30 again. This is after i took the call last night and told the woman in no uncertain terms that I dont owe them any money and this was paramount to HARASSMENT! No other shop ever calls and nags and badgers me like this. I always pay, Ive had an account with Tuworths for over 20 years. A few years ago i even closed my account because of their tele-staff harassing me over an account of R35!! Leave me alone you inconsiderate bunch of *****s!</p>
Thank you for your post and allowing us the opportunity to respond.
Upon investigation we established that your account fell in arrears after no payment was received the installment due by 05 September 2016.
Whilst we understand that you are not happy with the arrears communication generated for your account, our intention with sending this correspondence is to inform our customers on the status of your accounts and to allow the opportunity for payment arrangements to be made should customers be unable to meet their payment commitments at the time.
We have reviewed your account and can confirm receipt of your payment on 18 September via Electronic Funds Transfer (eft). We however wish to advise that payments made via this method ordinarily only reflect after 2-5 working days.
We pleased to confirm that your account is currently up to date with payment and regret the frustration caused in this regard, as it is truly not our intention to do so.
We encourage you to contact us should you have any further, inquiries, comments or suggestions on *** or via email to ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Upon investigation we established that your account fell in arrears after no payment was received the installment due by 05 September 2016.
Whilst we understand that you are not happy with the arrears communication generated for your account, our intention with sending this correspondence is to inform our customers on the status of your accounts and to allow the opportunity for payment arrangements to be made should customers be unable to meet their payment commitments at the time.
We have reviewed your account and can confirm receipt of your payment on 18 September via Electronic Funds Transfer (eft). We however wish to advise that payments made via this method ordinarily only reflect after 2-5 working days.
We pleased to confirm that your account is currently up to date with payment and regret the frustration caused in this regard, as it is truly not our intention to do so.
We encourage you to contact us should you have any further, inquiries, comments or suggestions on *** or via email to ***.
Kind regards,
Truworths Online Team