1 reviews | Active since Mar 2009
Trouble with returning item with a slip
<p>I've been given a gift from earth child (truworths sister company) and I've been told that I can change it for anything from either truworths, uzzi, earth child etc and now when I went to change it with my gift receipt they've told me that they cannot give me a gift card to purchase at the other stores and I can only change it for something at the earth child store even tho I went with my receipt. I'm really disappointed with this</p>
Thank you for your post and allowing us the opportunity to respond.
We sincerely apologize for the manner in which you were assisted,as our stores are required to adhere to our correct procedures regarding returns.
We confirm that our consultant has contacted you to apologize for your experience and you had informed her that, you were subsequently assisted at another store and was issued with a gift card. In addition, we confirm that we have brought your concerns to the attention of the relevant Area Manager to investigate and address this matter with the store.
We thank you for letting us know of your experience and once again sincerely apologize for any inconvenience caused. Please feel free to contact us on *** or via email to *** should you have any further, inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We sincerely apologize for the manner in which you were assisted,as our stores are required to adhere to our correct procedures regarding returns.
We confirm that our consultant has contacted you to apologize for your experience and you had informed her that, you were subsequently assisted at another store and was issued with a gift card. In addition, we confirm that we have brought your concerns to the attention of the relevant Area Manager to investigate and address this matter with the store.
We thank you for letting us know of your experience and once again sincerely apologize for any inconvenience caused. Please feel free to contact us on *** or via email to *** should you have any further, inquiries, comments or suggestions.
Yours in service,
Truworths Online Team