Treating Customer unfairly and breach of contract of sale

I bought an item at Truworths Elim, the Item was on sale it was valued at 279.00.

I bought this item because of its price. However, i realised later that the item was defective.

I took the item back to Truworths Polokwane Landros Mare Street, for exchange. The defective Item was taken by the store and i choose the replacement item. The Item was the same with the defective item except for the colour.

When i received my statement, I realised that i was charged R499.00 for the replacement. I contacted your customer care and i was advised to visit the store for further assistance.

I visited the Store, in the Store i was referred to a gentleman who was introduce to me as a store manager. He did not introduce himself or tell me his name. I explained my dilemma to him and he immediately indicated to me that there is nothing he can do i must just pay the amount.

I then asked him whether i should be made to pay because of the negligence of the teller, she was suppose to inform me that the item price has changed and that i will be charged an extra amount .She cannot just assume that i wanted to pay extra amount. It should be noted that i have already purchased the item at a particular price and i was returning it because it was defective. I was surprised why the store manager dismisses me without investigating the mattter. Nevertheless, he could not answer my questions and he requested that i should leave the store he will call me later, after he has checked the item i had returned.

Hardly two minutes after i left the store he called me and told me that i bought a different item and the item was not on sale as the item i returned. Whether this was or was not the case my argument is I did not Agree to R499.00.

I then sent an email to customer service, on the 25 of July 2023. customer service undertook to contact me within 48hrs, but failed to honour its undertaking. On the 31st of August 2023, I contacted customer service informed them that they have failed to honour their undertaking. The consultant advise me to lodge a complaint with the Regional Manager. I then requested the contact details of the Regional Manager, instead i was transferred back to the store and the manager failed to provide the contact details of the Regional Manager.