1 reviews | Active since Nov 2014
TREATED LIKE A COMMON ******** AT TRUWORTHS PAV
<p>on Thursday I visited truworths pavilion. There was an item on sale. The red tag said R230 but at the till it was scanned at R320. I argued that the item should be given to me at the price displayed on the attached tag of the item. One cashier and two managers later, the store manager Preston, an obvious amateur came to speak to me. When I stated my case Preston informed me that he cannot give me the item at the marked price because I cold have stuck the sale price on myself. I informed that pipsqueak that I just made a purchase of R1500 that very hour so I was not trying to stal . He gave me the head office number and asked me tobdeal with them. I have laid a complaint but head office is yet to get back to me.</p>
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of the incident and immediately liaised with the relevant Area Manager in this regard.
An investigation was conducted and it was confirmed that the erroneous price, referred to in your post, was not indicated on the price tag, but to a “detachable trim” that was tied to the belt of the item. The store could not verify how this price was attached to garment, as this was the only one marked with this price.
This being said, your service concerns were brought to the attention of the relevant management to investigate and address. We apologize on behalf of the store for the manner in which you felt you were assisted during your visit.
We acknowledge receipt of your complaint to our head office and whilst our consultant was unable to reach you on the contact number provided, we trust that we were able to clarify your concerns with our response.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of the incident and immediately liaised with the relevant Area Manager in this regard.
An investigation was conducted and it was confirmed that the erroneous price, referred to in your post, was not indicated on the price tag, but to a “detachable trim” that was tied to the belt of the item. The store could not verify how this price was attached to garment, as this was the only one marked with this price.
This being said, your service concerns were brought to the attention of the relevant management to investigate and address. We apologize on behalf of the store for the manner in which you felt you were assisted during your visit.
We acknowledge receipt of your complaint to our head office and whilst our consultant was unable to reach you on the contact number provided, we trust that we were able to clarify your concerns with our response.
Kind regards,
Truworths Online Team
unfortunately i am not happy with your response. what action was taken against the manager that made such a rude remark? i will go into your pavillion store today and return te items that i purchased. i will also be closing my account with you guys by the 15 of Feb. your response lacks any empathy. as a loyal customer i am disgusted!!!!!!!
unfortunately i am not happy with your response. what action was taken against the manager that made such a rude remark? i will go into your pavillion store today and return te items that i purchased. i will also be closing my account with you guys by the 15 of Feb. your response lacks any empathy. as a loyal customer i am disgusted!!!!!!!