1 reviews | Active since Jul 2016
TREAT YOU LIKE *********
<p>My daughter has an Truworths account at Campus Square Mellville, JHB. Her ID was ****** with handbag and purse. I phoned Truworths head office to stop te card. She went for a new ID and did not recieve it yet. Truworths send her a new card through the post. Today we went to the store to buy a present for her sisters birthday tomorrow then they ask for her ID we gave them a certify copy from the commisioner of Auth and her Birth certificate with her Temp Licence she did not recieve that either. The store refuse to take any of that identifications just say sorry not good enough, we felt like ********* in front of the other people and descriminated against we also have rights. I phoned head office and the lady gave me the same story ID book or card, my question your Birth certificate is who you are but not acceptable. If the licence depart. 's temp licence document gave you permission to drive saying you have your license then you drive , and that is not good enough either. We are not ********* catch the real ********* and leave the honest customer who pays the account everymonth but cannot buy on your account. Very dissapointant in the system . !!!!!!!!!!!!!!!!</p>
Thank you for your post and we sincerely apologize for the delay in our response.
At Truworths, we view issues of irregular credit activity in a very serious light. For this reason, we have measures in place to ensure the protection of our customer’ accounts. One of these measures is that, no purchases are allowed on an account using any temporary documents. You were therefore correctly informed by our store and call centre consultants in this regard.
We acknowledge the frustration experienced by you and the account holder. We however trust that you will be able to perceive and understand our stance in this matter.
Sincerely yours,
Truworths Online Team
Thank you for your post and we sincerely apologize for the delay in our response.
At Truworths, we view issues of irregular credit activity in a very serious light. For this reason, we have measures in place to ensure the protection of our customer’ accounts. One of these measures is that, no purchases are allowed on an account using any temporary documents. You were therefore correctly informed by our store and call centre consultants in this regard.
We acknowledge the frustration experienced by you and the account holder. We however trust that you will be able to perceive and understand our stance in this matter.
Sincerely yours,
Truworths Online Team
