Traumatised by Truworths
<p>Hi there, my name is Ntokozo. </p> <p>I had a truworths account that I settled 9 years ago.I have since realised they have a judgement against me of which when I phoned their legal department I was first told I have 3 accounts with them the first one being the one I owe & the second one being the one I settled& the third one being the one I haven't used. When I disputed this the lady that I was speaking to.who refused to disclose her name shouted at me & told me I opened these accounts I then went to one of their branches & on the system it reflected one account of which when the sales attendant helped me to phone their legal department again they said they couldn't help me. What do you really do when you treated like this & being sent from Pillar to post!</p>
Thank you for your post.
We were concerned to read of the manner in which you felt you were assisted by our consultants and immediately escalated your concerns to the relevant management to address.
Following your telephonic conversation with one of our Customer Services consultant, we can confirm that an investigation was conducted and that you were informed of our findings. As you have indicated that you are not happy with the outcome, a further investigation will be conducted and feedback will be provided once it has been concluded.
Kind regards,
Truworths Online Team
Thank you for your post.
We were concerned to read of the manner in which you felt you were assisted by our consultants and immediately escalated your concerns to the relevant management to address.
Following your telephonic conversation with one of our Customer Services consultant, we can confirm that an investigation was conducted and that you were informed of our findings. As you have indicated that you are not happy with the outcome, a further investigation will be conducted and feedback will be provided once it has been concluded.
Kind regards,
Truworths Online Team