1 reviews | Active since Sept 2014
Transunion Dispute
I requested a credit report from transunion in March this year, only to find out that my twin sister's truworths and Foschini accounts are appearing under my profile. And my Truworths account was paid up in July 2017, i have a paid up letter for it. I lodged a dispute with transunion in the same month up to this day they havent sort it out. Whats worse is now there's a default on the truworths account and is affecting me in a big way. I was turned down on a job offer because of Truworths and Transunion negligence. How can they be so stupid to see that there's two different ID numbers on my profile.
I need this sort it out asap, as i dont know what to do anymore.
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration and have therefore liaised with our Legal Department regarding your concerns raised.
As a result, an urgent instruction was sent to the Credit Bureaux to update your credit profile, by removing your sister’s Truworths account details from your credit report.
We confirm that this was communicated to you, and once again sincerely apologise for any inconvenience and frustration caused as a result of this matter.
We trust that we were able to acceptably attend to your concerns raised. Should you however have any further queries, please feel free to contact us on *** or via email at *** .
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration and have therefore liaised with our Legal Department regarding your concerns raised.
As a result, an urgent instruction was sent to the Credit Bureaux to update your credit profile, by removing your sister’s Truworths account details from your credit report.
We confirm that this was communicated to you, and once again sincerely apologise for any inconvenience and frustration caused as a result of this matter.
We trust that we were able to acceptably attend to your concerns raised. Should you however have any further queries, please feel free to contact us on *** or via email at *** .
Kind regards,
Truworths Online Team