Transunion

My bf received his credit score and notice that truworths was in arrears when it was not, he went to the shop in Sandton City more then 5 times for assistance and all they said was his account is not in arrears. He called head office and Ryan-Lee Solomons sent him a letter on the 28 May 2018 stating that his account is not in arrears. Last week he checked his credit score and it still states that his in arrears, called head office and then sent another letter the 29 June 2018 and went to the shop in Sandton City and spoke to the manager and she said his not in arrears and that it take 8 months to clear your name on credit bureau. I struggling to understand how truworths work as you can't go listing people that pays each month. This is really affecting him in a negative way and stopping him from apply for a home loan and car finance.