CJ
Carmen J
1 reviews | Active since Apr 2015
30 Apr 2015, 11:30
TOXIC CLOTHING: WEAR AT OWN RISK
I bought a top from Truworths a little over a month ago. I wore it only once. When I took it of I realized that my whole body had turned grey(the top was grey) and the top part of my white jeans was also grey. I tried washing the \dye-like substance"from my body but struggled to get it of-by this time my skin was red from all the washing. I was scared. You always hear these stories about harmful materials. I was on Google all night & it didn't help. After about the 9th or 10th was with something I got from the chemist & baby oil"
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Truworths's replyOfficial
13 May 2015, 17:44Hello Carmen Jones,
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards and our returns policy makes provision for such returns to be assessed.
We have liaised with the Divisional and Area managers of the respective store. They informed us that you were contacted with an update when the matter was escalated to the Quality Assurance department at our Head Office.
We thank you for your patience and for the opportunity to do a comprehensive investigation. Our customers are our most valued asset. We are committed to providing you with any developments until the investigation has been finalized.
Best regards,
Lynn
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards and our returns policy makes provision for such returns to be assessed.
We have liaised with the Divisional and Area managers of the respective store. They informed us that you were contacted with an update when the matter was escalated to the Quality Assurance department at our Head Office.
We thank you for your patience and for the opportunity to do a comprehensive investigation. Our customers are our most valued asset. We are committed to providing you with any developments until the investigation has been finalized.
Best regards,
Lynn
Truworths's reply13 May 2015, 17:44
Official
Hello Carmen Jones,
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards and our returns policy makes provision for such returns to be assessed.
We have liaised with the Divisional and Area managers of the respective store. They informed us that you were contacted with an update when the matter was escalated to the Quality Assurance department at our Head Office.
We thank you for your patience and for the opportunity to do a comprehensive investigation. Our customers are our most valued asset. We are committed to providing you with any developments until the investigation has been finalized.
Best regards,
Lynn
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards and our returns policy makes provision for such returns to be assessed.
We have liaised with the Divisional and Area managers of the respective store. They informed us that you were contacted with an update when the matter was escalated to the Quality Assurance department at our Head Office.
We thank you for your patience and for the opportunity to do a comprehensive investigation. Our customers are our most valued asset. We are committed to providing you with any developments until the investigation has been finalized.
Best regards,
Lynn