1 reviews | Active since Mar 2010
TOTAL DISGUST WITH CLIENT SERVICE
I have no words to describe the disgusting service I have received from the Accounts call centre. I called the accounts call centre in April to get my outstanding amount to put my account back into a current situation. the agent gave me an amount and I asked are you sure this will bring me ONLY to a current instalment, yes mam yes mam. I pay the amount and what happens I get a phone call, emailed statement, and another phone call.<br> <br> I sent an email on the first call only to receive a second phone call WHICH IS COSTING ME EXTRA MONEY. I ask if they received my email no mam we haven't received it where funny I have the reference numbers.<br> <br> I wanted my account up to date in order to lesson the instalments as I want my account cleared up and CLOSED now. This retail group is quick to phone when things are outstanding yet when they are required to respond to an error from their side. NOTHING happens.<br> <br> I will NEVER EVER purchase from Truworths again.
Thank you for your post and for the opportunity to explain why your account is currently in an arrears status.
We refer to your statement dated 12 April 2015. The installment was R290.00; the arrears amount was R670.00 and the total amount due was R960.00. We further refer to your telephone call mentioned in your post and we believe that there must have been a misunderstanding about the amount given to you in this call. Despite payments made by you every month, your account has not been up to date with payment for the past couple of months. Regular communication in the form of letters, SMS's and e-mails has been sent to you to remind you of the status of your account and to encourage you to contact us to make a suitable payment arrangement.
Your account is currently being handled by Blake and Associates on behalf of Truworths. We have liaised with their management team to contact you directly and resolve any other matter of concern you may have regarding your Truworths account.
In the interim, you are welcome to contact Blake and Associates directly on *** or via email at ***.
Kind regards,
Lynn
Thank you for your post and for the opportunity to explain why your account is currently in an arrears status.
We refer to your statement dated 12 April 2015. The installment was R290.00; the arrears amount was R670.00 and the total amount due was R960.00. We further refer to your telephone call mentioned in your post and we believe that there must have been a misunderstanding about the amount given to you in this call. Despite payments made by you every month, your account has not been up to date with payment for the past couple of months. Regular communication in the form of letters, SMS's and e-mails has been sent to you to remind you of the status of your account and to encourage you to contact us to make a suitable payment arrangement.
Your account is currently being handled by Blake and Associates on behalf of Truworths. We have liaised with their management team to contact you directly and resolve any other matter of concern you may have regarding your Truworths account.
In the interim, you are welcome to contact Blake and Associates directly on *** or via email at ***.
Kind regards,
Lynn